Makro Online might aswell be a ****.

If I could give this place 0 stars I would.

First time ordering off their online store. Delivery day came and went.

Call into their call center, agent notifies me that they don’t have stock of the item I wanted and order will need to be cancelled. Shouldn’t this be something they should notify the customer about before the estimated delivery date?

Proceed to tell the agent to please cancel my order - she cancels it on her side, days go by, not one cancellation email.

I call again - agent tells me that the cancellation needs to be approved by a team lead.

Still haven’t received any other communication, all they can do is apologise over the phone with no action

Honestly should have to hound a company down for a refund.

This place is not worth the hassle, rather pay more somewhere else with better service.