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Nhlamulo C

1 reviews | Active since Feb 2017

20 Dec 2021, 10:52

MAKRO ONLINE MESS AND DELAY IN REFUND

Makro's online experience has been the absolute worst. I don't even know where to begin, after numerous calls and emails, I am here again writing a review to get attention from Makro. After a placing an initial order online, it took forever to arrive and some items were out of stock, I was then promised a refund. First the refund was processed as a store credit on the Makro online site and not into my bank account as agreed, I was then told I had to go online and request the refund to be paid into my account that was 9 days ago (6 working days). I was told between 2-10 working days for the funds to clear in my account, it's day 6 of 10 and I have not gotten anything and I can tell you now, I won't be getting anything between today and day 10 because Makro is so inefficient. Mpho Moruthane who is the agent who's supposed to be helping me, just copies and pasts responses every time I enquire about something. None of these delays are my fault but I am suffering the most.

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Nhlamulo C's update21 Dec 2021, 08:43
Reviewer Update
Not only have you not solved my query to this day (Day 7 of 10), you spent the first half of yesterday lying and saying that my refund was processed on the 10th of Dec, then when I provided you with PRIVATE bank statements refuting this, you suddenly don't know why it was not paid and then I was asked how much my refund is exactly. Judging from the reviews here, taking forever to deliver orders and process refunds is standard practice for you.