Makro online ****mers 4 june 2025

Makro online is pathetic for its service. They are selling a third party sellers item. The item says it is in stock. I pay a big amount of money. 1 day later they cancel my order and say theres no stock. And they refund me and then tell me when they wish to pay me back 21 days later. 14 business days because its their policy. I never broke the agreement. I never received an item that i asked to send back and refund. I did not even get an item but i must now be held accountable and not have my money that i budgeted to get the item and now i wont have the item for the upcoming event that is in few days. If they sent me my money back immediately then ok. But now i must wait 21 days. Thats ridiculous. I emailed to dispute being angry to wait 21 days. Spent longer than an hour on a call. Customer service is completely stupid and told me il get my money in 2 to 5 days maximum. Its 4 days now. I called again speaking to another agent. They said that agent **** to me and i said yes she did lie to me just to get me off the call because it was close to 5 pm the second time i called probably to logoff and go home. Makro app is pathetic. I will never buy from there again and it was my first time. Takealot is better. Makro refund process is a **** to hold onto my money. I tried to escalate my refund matter with a supervisor and manager but nobody wanted to help and insisted i just wait for my refund as its automated refund and the accounts department cant speed it up. Why cant they just pay me so i can shop somewhere else. I can collect the money inside makro store even. Theres enough money there to collect it personally so i can buy what i need somewhere else immediately. This is now giving me stress and just making my life difficult. They dont even apologise or offer me a considerable gift voucher to say sorry. Its not my fault that makro and the app and third party messed up but i must suffer.