Makro online ****med me

This is a follow up of the complaint i lodged on the 16th of January , where i bought a fridge online which isn't working, till today no one has attended to my enquiry, i asked them for refund as they cant get a technician to look at the matter , they don't answer my mails, call centre keep escalating the matter, i am stuck with a fridge that is not working, my R14, 0000 gone , they ****med me of my hard earned money