Makro online & Makro Germiston Pathetic Service

I placed an order online for groceries on 25 July 2024. The order exceeded R5000. 00. Delivery was estimated as 2 days. On 25 July 2024 the status of the order reflected packed, courier to collect. It is now 30 July 2024 and the status is unchanged. I spent most of the day on 29 July 2024 trying to sort this out with customer service. No response on messages and when I telephones their call center I was told that I need to contact the courier and ask them to go fetch my order from Makro Germiston. I told the agent that it was not the customer who needed to contact the couriers. She then contacted the couriers and then told me that the couriers go not pick up the order until the status was change. I therefore needed to call the store in this regard today. I did so early this.morning. I asked that they ensure I receive my order today as it is costing me a lot of money to keep buying duplicate grocery items that have run out, which I have ordered and paid for but not received. I waited for hours and then got a message my order will be delivered on 31 July 2024 between 08:00 and 18:00. When I responded to tell them I need my order delivered by 15:00 I was sent the name and number of a driver and told to phone him myself to arrange the time.