Makro online locker collection: DO NOT USE

Order number MAK***. Placed order MORE THAN A MONTH ago and paid for locker pickup. The goods apparently went to the locker, but I never received confirmation, no way to know that it is at the locker, no pin to open the locker. Get a phone call to say I must now collect it at makro even though I paid for locker collection. I was happy to do a locker pickup, but got the idea that the locker system was not working, so I asked for a refund.

I have received several phone calls from different makro departments, all asking me about what happened to my order, but no refund yet

I was told that my order went to the locker box a 2nd time, but again I received no indication that it was there, no PIN. Again I am told this is DSVs fault and not makro. I am a makro customer, I have nothing to do with DSV!

I have received more than 8 e-mails asking me to rate the customer service, each time I reply the issue has not been resolved, but no follow up.

2 September: get email with invoice for refund - refund has not cleared

6 September: get sent a PIN for collection. because my refund has not cleared I go check whats in the locker. 3 beers.... the rest of my order still missing

14 September: refund still not cleared

So now for R777, several weeks later, several hours wasted on phone calls and email... I have in my possession 3 beers from makro....

What is makro going to do make me reconsider ever shopping with them when a simple order like this has been going on for longer than a month and instead of processing a simple refund they keep on phoning and e-mailing me to ask me whats going on with my order?