TS
Tebogo S
1 reviews | Active since Aug 2015
16 Jun 2019, 16:11
Makro Online lies
I purchased a Samsung fridge from Makro online and on the advert it said that one receives R500 worth MRewards. I received the fridge on the 10.06.2019 and later checked the rewards on the app and there was nothing. On the 15.06.2019 I checked and nothing still so I called them. The lady then said she will check the promotion and escalate it to finance and call be back. I'm yet to hear from her.
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Makro's replyOfficial
17 Jun 2019, 09:40Good day Tebogo,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this delay in your refund has caused. We will contact our Finance department tomorrow morning, as they do not work on holidays, and request an urgent refund. As soon as we receive feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this delay in your refund has caused. We will contact our Finance department tomorrow morning, as they do not work on holidays, and request an urgent refund. As soon as we receive feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Makro's reply17 Jun 2019, 09:40
Official
Good day Tebogo,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this delay in your refund has caused. We will contact our Finance department tomorrow morning, as they do not work on holidays, and request an urgent refund. As soon as we receive feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this delay in your refund has caused. We will contact our Finance department tomorrow morning, as they do not work on holidays, and request an urgent refund. As soon as we receive feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to resolve this matter for you.
Kind Regards,
Makro Hellopeter Team