Makro Online Left Me Sleeping on the Floor — After Taking My Money!

💢 0-Star Review: Furious and Deeply Disappointed with Makro Online

If I could give 0 stars, I would. My experience with Makro Online has been nothing short of a nightmare.

I placed my order expecting a smooth process, but the website never updated — stuck for days on “packing” with no delivery, no progress, and no communication. When I called the Makro call centre, I spoke to Petunia, who promised my order would be delivered that same day. Hours later, still nothing. I called again and spoke to Ingelo, who then told me the product hadn’t even been collected for delivery.

Both promised to call me back — and, of course, no one ever did. I’ve spent over an hour on the phone, waiting endlessly, being transferred from one person to another, and still left with no resolution.

To make things worse, the item I ordered was something I urgently needed — and because of this delay, I’m once again sleeping on the floor. I have a bad back, and this situation has left me in severe discomfort and pain — all because Makro can’t deliver what they’ve already been paid for.

This level of service is disgraceful. The tracking system is useless, the communication is dishonest, and the customer care team clearly doesn’t care about customers once they have your money.

Makro should be ashamed. You’ve turned what should have been a simple purchase into a week of frustration, physical pain, and complete disappointment.

I will never order from Makro Online again, and I strongly urge others: do not trust their delivery promises. They’ve proven to be unreliable, unresponsive, and completely indifferent to customer wellbeing.