Makro online is very poorly managed and under staffed!

To anyone that wishes to buy something from Makro's online division, I would seriously advise against it.

Firstly I have placed and paid my order on the 24th of November and before I did so they conveniently advertise between 2-5 days delivery nationwide. It has been 3 weeks and still I have nothing to show for my money.

Secondly if you even think of getting in touch with any of their staff to be assisted, another surprise will be waiting for you. You have to wait about 15 minutes to get through to anyone and then they will be absolutely no help. I must add that the staff is very professional and friendly but no help at all.

I have contacted them 5 times now with about a 15 min waiting period to get a hold of someone and then it is the same excuse every time! Someone from their supervisors will apparently call you back however I am still waiting for that call.

So I have to say to the consumers out there, rather drive to your nearest Makro if you need something from them because their online service is extremely poorly managed.

I hope this has been helpful to all of you out there!