Makro online is useless

NEVER use Makro online. I placed an order online and it stated that stock was available. On the collection day I receive an email stating that they have reduced my order because there is no stock and I will be refunded the difference. More than a month later and no fewer than 30 emails and the refund has still not materialized. If I were to leave a Makro store with a product of the same value, I would be prosecuted, however they can ***** from customers with impunity. I will NEVER recommend Makro to anyone.