1 reviews | Active since May 2016
Makro Online is Useless
I placed an order on the Website for a Black Friday Deal and at payment the system did not process payment. I have a order number but no way of paying the item. Product then went to out of stock. Called the call center and they told me they have system issues. Placed another order and got the same results. One order gives me the option to retry payment but this continuously fails. They are trying to have this now run out now without payment and cancel the order. Website state to edit or query an order call the call centre yet they cannot help. If someone could just confirm if this is going to be fixed and my product is secured, otherwise I will go buy it somewhere else. The product is even removed from their website now. 3 Calls to Call Centre later still not resolved
Thank you for reaching out to us.
Kindly accept our apologies for the inconvenience this matter has caused you, we do sympathize with you in this regard however, please be advised that the reason the website did not allow you to make payment is because the item is out of stock. Stock is limited and therefore cannot be secured as our Black 5 Day promotion runs on a first come first serve basis.
Stock of this item is no longer available as all the 400 units nation wide have either been bought in store or paid for online.
We hope you find the above in order.
Kind Regards,
Makro Hello Peter Team
Thank you for reaching out to us.
Kindly accept our apologies for the inconvenience this matter has caused you, we do sympathize with you in this regard however, please be advised that the reason the website did not allow you to make payment is because the item is out of stock. Stock is limited and therefore cannot be secured as our Black 5 Day promotion runs on a first come first serve basis.
Stock of this item is no longer available as all the 400 units nation wide have either been bought in store or paid for online.
We hope you find the above in order.
Kind Regards,
Makro Hello Peter Team