Makro online is the worst with no assistance at all

I bought baby soft toilet paper that was delivered to my house looking like people were stepping on it and the plastic was torn that was delivered on the 6th then today on the 9th my beverages arrived and was also expecting the snacks that I had ordered only to go to the app to realize that my order was updated as completed meaning according to makro they have delivered everything that I had ordered, when I called I was just told that it will be escalated and that I should log a return for the toilet paper, honestly makro has lost a customer I am never ordering from them hope I get some communication about the remainder of my order.