Makro Online is the worst possible way to purchase items online. Avoid them at all costs.

This incident with Makro, has been my worst retail experience ever. I hope that I can find ways of avoiding using them in future. I contacted them via email, as it is impossible to speak to management when calling the contact centre, however this was impossible. I thus sent them an email outlining the issue, however I still have no resolution and I am still awaiting the fridge that I paid for on the 10th of May. I absolutely hate giving bad reviews. I avoid it, as I feel that there are generally ways to bring issues to the company's attention without tarnishing their reputation. Makro has given me no choice but to bring this to other consumer's attention. I hope that this is an isolated case, however I don't see how any issues are resolved by calling the Makro call centre. Consumers, beware! When purchasing items from Makro online, you could be sitting with the very same problem that I am . I still call Makro each day to try and resolve this. It has become a daily c**** now. The other sad part of this is that after being put on hold for anywhere from 10 - 15 minutes my call is cut 9 times out of 10. After that I am so frustrated that I leave it for the rest of the day, only to call again the next day and go over the same ordeal all over again.

Short of driving to my nearest Makro and taking another fridge of their display shelf and taking it home, I don't foresee getting the fridge that I paid for. How can such a massive company have such poor customer service, *********** call centre staff and non-existent supervisors and management?