Makro Online is the WORST online retailer in South Africa period!

I purchased a bicycle in February this year (7 months ago) 3 weeks later a courier van rocks up at my home with a 25 litre bucket of cooking oil as my order which I said I would not accept as I ordered a bicycle. Got in contact with customer care and they said it was no longer in stock and that they would refund me in March already.

To date I have not received any refund from them I have spent in excess of R350 airtime calling customer services more than 9 times and being put on hold each time they try to figure out what went wrong and each time I am promised that the refund will be sorted out soon. This has been going on for 6 months now. This is why I've resorted to using hellopeter now as I am beyond furious at this point with their incompetence.

I know I will be contacted privately by Makro now to sort out the situation. I want a full refund for my order along with the R350 I've spent on airtime due to their incompetence over the last 6 months.

If I do not receive both my refund and compensation for airtime spent then I will simply act accordingly and take this matter further as this is completely unacceptable behaviour on their part and I have been left furious for 6 months now. It will be in their best interest to comply with my requests.