AS
Anne S

1 reviews | Active since Jul 2023

11 Aug 2023, 09:39

Makro online is the worst in the world.

Today marks 6 weeks since I placed an order of 77 items of which only 5 were delivered. I have sent daily emails asking for updates interms of my order and later to cancel the order followed by emails to enquire about my refund. And Makro is absolutely silent. Only promises to get back to me.

Listed below are just a few of the persons who send me automated emails asking for either a good rating or patience but no one ever resolved any issues: Sifiso Sibiya, Motshabi Letlhaku, Nthabiseng Kutuka, Precious Motha, Zanele Mabaso, Nwabisa Stuurman, Nthabeleng Tikoe, Rejoice Cass, Brian Koopedi.

I received an automated email once a week to inform me that they are receiving more emails than expected and that they will get back to me. But no one ever does.

Makro should refund me with interest for each day that I have had to wait for my redundancy since the order was cancelled.

And that is how all other delayed fefunds should be treated too.

The staff at Makro is a bunch of thrives *****ing the money of customers who willingly allow Makro to take their money and run off with it! Makro owes me around R8000.

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Replies (1)
AS
Anne S's update11 Aug 2023, 16:21
Reviewer Update
It states here that Makro rep**** in private but they have not done so. They never contact me to resolve the issues.

All other responses were automated messages with the same text.

Apparently they recognise how critical it is to get the issues resolved but they never so anything.

Makro online is an eye blind for organised crime. The online shopping department is used to **** clients out of their money which they will never see again. Makro is the face hiding a mafia business where hundreds of people are ****med out of their money.

Makro should be investigated by Carte Blanche.