MN
MOEGAMMAD N
1 reviews | Active since Jan 2016
06 Jul 2020, 13:41
Makro online is the worst
Bought an instock item at makro (that was not low in stock), been told almost a week later now there is no stock and no substitute even available...Been told stock only gets assigned every 2 days or so, making anyone who walks in to store able to buy the stock available. Terrible online system that does not work on a first come first serve basis. Be weary don't buy anything from them online they take forever to let you know they dont have stock and wont even try to find an alternative product
why even bother having an online service that doesn't service the customer
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Jul 2020, 14:57Good day Moegammed,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jul 2020, 14:57
Official
Good day Moegammed,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MN
MOEGAMMAD N's updateReviewer Update
08 Jul 2020, 14:52so 48 hrs have passed and still no contact/feedback on this order.
all that has occurred is online service of OTTERY has pushed through a cancellation of this order (because they just wanted to close this order) and issued a refund. In no ways did i want a refund.
all that has occurred is online service of OTTERY has pushed through a cancellation of this order (because they just wanted to close this order) and issued a refund. In no ways did i want a refund.
MN
MOEGAMMAD N's update08 Jul 2020, 14:52
Reviewer Update
so 48 hrs have passed and still no contact/feedback on this order.
all that has occurred is online service of OTTERY has pushed through a cancellation of this order (because they just wanted to close this order) and issued a refund. In no ways did i want a refund.
all that has occurred is online service of OTTERY has pushed through a cancellation of this order (because they just wanted to close this order) and issued a refund. In no ways did i want a refund.