MAKRO ONLINE IS THE WORST

WHY IS IT SO DIFFICULT TO RETURN SOMETHING?!?! I ordered a table from the online site and it was delivered on the 31st of Jan. It was NOTHING like the description so I tried not to accept but the delivery team said I needed to take it and request a return online. Which I did do… I have received multiple email return requests, escalated 4 times, sitting on calls for 30 mins plus and then being hung up on instead of actually dealing with the situation and then I get sent a survey about how ‘great’ the service is. CAN SOMEONE ACTUALLY CALL ME BACK AND TELL ME WHEN THIS TABLE WILL BE RETURNED AND MY MONEY WILL BE GIVEN BACK. This beyond ridiculous and the fact that I need to resort to social media is even worse…