Makro Online is the worst!

I bought a Bosch dishwasher on the Makro website. It was advertised to come with a Finish hamper worth R615 so I thought it would be good value for money. After the dishwasher was delivered, I tried to claim the hamper and discovered it was only worth about R350. I was not impressed at being deceived in this way so I contacted the company distributing the hamper and queried why the items are not worth the amount advertised on the Makro website. The lady indicated her company had never assigned a monetary value to the hamper and stated she didn't know where Makro had gotten the R615 amount from.

So I decided I would rather purchase a dishwasher that was real value for money instead of being ******* by Makro. I called them several times and even went to the store requesting to return the dishwasher and get a refund, they said they only pick up an item if it has a fault - despite the website stating items can be returned and will be collected if you no longer want them. The last lady I spoke to even said I would have to take pictures of the dishwasher as proof that I had not used it and email them to her and also take them to the store so that they will collect the dishwasher. I have never heard of a person having to go through so much to do a simple return of an unused item.

I eventually just sold the dishwasher to a friend because I was getting such a headache from the customer care and online support staff, I honestly feel as though I was being bul**** into keeping an item I did not want. And I'm really disappointed because Makro is one of my all time favourite stores but I will not make the mistake of buying an appliance from them again. Online shopping is supposed to be convenient and easy and that's definitely not the experience you will receive at Makro Online...