Makro Online is the pits ,very Unreliable

Makro and Massmart are the pits.

I made a fridge purchase on the 11th of February and to this i am still waiting to get a usable fridge.

They delivered a fridge on the 13the which was badly dented and we logged a return the same day within hours of the delivery. They collect the fridge and delivered another fridge on the 18th, which was dented also but the main this that the rubber on both bottom and top door are not glued to the fridge they are free flowing at this point. We are being taken pillar to post, because Mkro has escalated to Massmart and Massmart has escalated to Defy to sent an assessor to assess the fridge before they can process our refund. I a m not even sure what they mean by assessment because if i am not happy with condition of an item i bought and I request a refund they should refund me but we are waiton an assessor since Monday, it is currently 20:43 and no assessor has graced us with their presence. I am really at my wits end because we don’t have a fridge currently and this is a major inconvenience financially and in all avenues . After this post i am post about Massmart then Defy then the Ombudsman, i need to have a fridge by next week