nW
nico W
1 reviews | Active since Jul 2014
30 Sept 2022, 13:46
Makro Online is the biggest headache
I bought a Hisense tumble dryer from Makro online, 1 month later it started giving issues and I got a Hisense technician to come out who said it needs to be replaced. Hisense did everything very quickly and issued the store with a credit note, now the frustrating part is to get my new tumble dryer from Makro, I've been dealing with a lady Pracilla who phoned me from *** to inform me that a new tumble dryer will be sent via courier but still 8 days later none has arrived, every time you speak to her she promises to get back to you in a few hours but then never hear from her again. Now trying to phone her number it just rings. My advice don't buy electronic from Makro online, it's a headache to replace.
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Replies (2)nW
nico W's updateReviewer Update
04 Oct 2022, 07:41On the 30th of September I got a reply that the issue will be taken up with the relevant management but yet to today I have received no feedback, I wonder when this starts constituting theft as it's an paid up item but it's obviously intentionally not being handed over to me as per our contract of sale.
nW
nico W's update04 Oct 2022, 07:41
Reviewer Update
On the 30th of September I got a reply that the issue will be taken up with the relevant management but yet to today I have received no feedback, I wonder when this starts constituting theft as it's an paid up item but it's obviously intentionally not being handed over to me as per our contract of sale.
nW
nico W's updateReviewer Update
11 Oct 2022, 10:10Completely ridiculous service from these *********** people, Makro seriously need to start Employing competent staff. This matter has still not been resolved and the frustrating part is every time I phone in I have to explain the situation from the start as there is no history or notes on the conversation I had with the previous person. I'm now going to go lay a charge of theft against Makro as they are intentionally withholding an item I paid for.
nW
nico W's update11 Oct 2022, 10:10
Reviewer Update
Completely ridiculous service from these *********** people, Makro seriously need to start Employing competent staff. This matter has still not been resolved and the frustrating part is every time I phone in I have to explain the situation from the start as there is no history or notes on the conversation I had with the previous person. I'm now going to go lay a charge of theft against Makro as they are intentionally withholding an item I paid for.