Makro online is the absolute worst.

I placed and paid for an online order on the 27th of July 2022 for a tv to which I have not received til today (26 Aug 2022). I was initially told that they ran out of stock of the item ordered and asked if I would be willing to accept a substitute item to which I agreed to, this was on the 10th of Aug. I have since sent numerous follow up emails which have all been ignored. I’ve even went onto their twitter Acc and DMed them for assistance but to this day, a whole month later, I still haven’t received my order. I have NEVER ever experienced such terrible customer service from such a huge corporation before, I’d expect this from a ****a shop but definitely not Makro! What is the point of having an online store when you clearly don’t know how to run it in an efficient manner? The utter disregard for customer care is appalling!