Makro online is terrible

Makro is absolutely the worse. Bought a vacuum cleaner online in the beginning of August (was a gift I received from my husband on the 10th of August) the box was tampered with, no charger, the vacuum was clearly used. We logged a return with makro the same day. Daily we have phoned and emailed and we have even gone to macro ( the amount we have spent on fuel and call time is insane) each time we called they said a manager will call us back same day and guess what, no one phoned each time. We received mails that we will receive a charger and still nothing. This has gone on for over a month back and fourth. Macro stores don’t want to help because we bought it online and when we follow the process we get absolutely no where!!! Never use makro online if you have a issue with your order they will never help you. So disappointed in Makro!!!