Makro Online is Terrible.

Online store terrible. Extremely disappointed with online trading... They don't deserve a star. I ordered products but they were never delivered, yet I received notifications after trading hours that the order was delivered. I had to use all their communication platforms numerous times to get them to respond. But there were no immediate resolutions. Customers suffer while waiting for their long processes to unfold. I was made to log refund in order for them to investigate wait n wait relying on the tracking system order took days to reflect as being picked up as return subjected to 15 days period for refund. Had to find money to buy again what I needed.. Really frustrating.. lol