Makro Online is such a gamble, you either win or lose...well, I lost

Makro does not value its customers at all. I placed my order online for 7 items on 25 June, and the delivery was scheduled for 27 June. on 26 June, they delivered 6 items. I called them on June 27 around 11 am to cancel my order, as the status of the remaining item still appeared as "order placed," and I needed to use that item on June 28. To my surprise, when I checked the status 10 days after I requested the cancellation, it was still the same. I called them again to ask for cancellation, but they marked it as "delivered" instead. I have been calling and sending emails almost every day, but they are busy sending me from pillar to post, telling me that they are escalating the matter. To this day, I haven't received my hard-earned money back. stay away from Makro online, it's such a joke. So I paid for something that I did not receive, they ****med me entlek.