JS
Jacqueline S
1 reviews | Active since Dec 2017
17 Oct 2024, 10:44
MAKRO ONLINE IS PATHETIC!
I have placed an online order on 7 Oct 2024. Up to date after numerous phone calls and whatsapps I still have not received my order. The call centre has promised 4 times that the delivery has been booked with the courier, but still nothing happens. They even went so far to say the courier was at my premises. I spoke to the courier they use, and according to the couriers, there has never been a parcel booked. This is a business order, and we are awaiting stationary, chairs and groceries. They just don't care. What must I do, go to small claims court to get my money back or open a case of *****?
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Jacqueline S's updateReviewer Update
22 Oct 2024, 09:17Still no delivery on my order 22/10. Order placed and paid on 7/10. Promises, promises, that is all I get. The customer service department is useless. Everyday I get promised the parcel is booked with the courier, every day it does not arrive. I am fed up with your Company's lack of service. Do you still plan to deliver my order at all???
JS
Jacqueline S's update22 Oct 2024, 09:17
Reviewer Update
Still no delivery on my order 22/10. Order placed and paid on 7/10. Promises, promises, that is all I get. The customer service department is useless. Everyday I get promised the parcel is booked with the courier, every day it does not arrive. I am fed up with your Company's lack of service. Do you still plan to deliver my order at all???