LJ
Lillibe J
1 reviews | Active since Apr 2019
03 Apr 2019, 18:25
MAKRO ONLINE IS PATHETIC
I have read some of the reviews and I see my experience is not unique. But I need to add my voice. I ordered wine online on 28 Feb and is still waiting for delivery. 2 boxes has been delivered but the third one is still missing in action. My online profile don't reflect what is going on. I called 3 times to no avail. How on earth do you run a business like this!!! Please don't insult me with a standardised response and don't use the courier as an excuse. Just delivery my wine or give my money back. This was the last time I ordered from Makro online.
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Replies (2)
Makro's replyOfficial
04 Apr 2019, 09:10Good day Lillibe
Thank you for bringing this to our attention.
It's disappointing to hear about the troubles you've recently experienced as we take great pride in the reliability and accuracy of our deliveries. We're first to admit that things don't always go according to plan, but we try to learn from any mistakes or make up for any hiccups experienced as best as possible. We've instructed our online team to go over your order history to look into the issues you've experienced.
They'll also liaise with our store and the assigned courier with regards to the incomplete delivery you received, to make sure that this is sorted out as soon as possible. Please allow our team some time to make contact with these departments after which they'll be in touch to assist.
Apologies for the inconvenience caused.
Kind Regards
Hellopeter Team
Thank you for bringing this to our attention.
It's disappointing to hear about the troubles you've recently experienced as we take great pride in the reliability and accuracy of our deliveries. We're first to admit that things don't always go according to plan, but we try to learn from any mistakes or make up for any hiccups experienced as best as possible. We've instructed our online team to go over your order history to look into the issues you've experienced.
They'll also liaise with our store and the assigned courier with regards to the incomplete delivery you received, to make sure that this is sorted out as soon as possible. Please allow our team some time to make contact with these departments after which they'll be in touch to assist.
Apologies for the inconvenience caused.
Kind Regards
Hellopeter Team
Makro's reply04 Apr 2019, 09:10
Official
Good day Lillibe
Thank you for bringing this to our attention.
It's disappointing to hear about the troubles you've recently experienced as we take great pride in the reliability and accuracy of our deliveries. We're first to admit that things don't always go according to plan, but we try to learn from any mistakes or make up for any hiccups experienced as best as possible. We've instructed our online team to go over your order history to look into the issues you've experienced.
They'll also liaise with our store and the assigned courier with regards to the incomplete delivery you received, to make sure that this is sorted out as soon as possible. Please allow our team some time to make contact with these departments after which they'll be in touch to assist.
Apologies for the inconvenience caused.
Kind Regards
Hellopeter Team
Thank you for bringing this to our attention.
It's disappointing to hear about the troubles you've recently experienced as we take great pride in the reliability and accuracy of our deliveries. We're first to admit that things don't always go according to plan, but we try to learn from any mistakes or make up for any hiccups experienced as best as possible. We've instructed our online team to go over your order history to look into the issues you've experienced.
They'll also liaise with our store and the assigned courier with regards to the incomplete delivery you received, to make sure that this is sorted out as soon as possible. Please allow our team some time to make contact with these departments after which they'll be in touch to assist.
Apologies for the inconvenience caused.
Kind Regards
Hellopeter Team
LJ
Lillibe J's updateReviewer Update
09 Apr 2019, 20:30Below is the message I received on 5 April:
Your order MAK ********** is on its way...
Your order is on its way to you and has been handed to our courier partners; you should receive an SMS on the day that they will be delivering your order to your address.
We hope that you've enjoyed the experience and that we'll see you again.
To date I have not received the wine. How do you think will wine taste if it is not properly stored since 5 April? How do you manage service level agreements with your courier? Why is it taking 3 days or more to deliver wine? Really!!
LJ
Lillibe J's update09 Apr 2019, 20:30
Reviewer Update
Below is the message I received on 5 April:
Your order MAK ********** is on its way...
Your order is on its way to you and has been handed to our courier partners; you should receive an SMS on the day that they will be delivering your order to your address.
We hope that you've enjoyed the experience and that we'll see you again.
To date I have not received the wine. How do you think will wine taste if it is not properly stored since 5 April? How do you manage service level agreements with your courier? Why is it taking 3 days or more to deliver wine? Really!!