Makro Online is not helpful at all,don’t purchase there

I have experienced the most gruesome customer service with Makro Online as I have cancelled an order since 26 February 2025 and till this day 17 April 2025,I have not gotten my refund. I have called over 20 times and emailed more than 10 times but they have the audacity to say it’s always a system glitch and they will escalate to finance. Every call is different,one day they say I will get my money with 15 days,the other they say they still investigating and the next they say finance hasn’t processed the refund. That time I’m pleading for R5 999.99 This is really frustrating having to plead a reputable business to give you your money back. I wish no one to ever experience Makro Online customer service. No one seems to really care about my refund. I’m tired to pleading with people at Makro Online. Everyday you follow up with the hope of getting your money back but it’s always excuses