1 reviews | Active since Jan 2021
Makro online is not an online retail shop but merely a local delivery service in the areas close to a Makro store
I wanted to buy an item online from Makro with a value of R999.00. Makro online requests you to specify your geographic area when creating an online profile. I wanted to buy this product online from Makro but it was out of stock in the KZN area. When selecting a Makro in Gauteng, stock is however available. I phoned the makro online customer service site and they informed me that they basically just deliver from a makro in your local area and if they don't have stock in that area, you can't order it online from them.
Makro online is therefore not an online shopping site as they merely deliver from the store in your area. Makro claims that they want to compete with the likes of Takealot on online business, but they don't deliver country wide and therefore can't be considered online shopping.
This is quite poor considering the expectation that is being created by claiming that you can buy items online from Makro.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from our online platform please leave this with us and we will be in contact with the relevant parties around the KZN region store to ensure that we check on the stock of the unit and also to put we corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, we will communicate with you shortly on the proceedings of the matter.
Once again, we apologise for the inconveniences caused throughout your journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
This is certainly not the type of service you can expect from our online platform please leave this with us and we will be in contact with the relevant parties around the KZN region store to ensure that we check on the stock of the unit and also to put we corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us, we will communicate with you shortly on the proceedings of the matter.
Once again, we apologise for the inconveniences caused throughout your journey with us.
We hope the above is in order.
Kind Regards
Makro Hellopeter Team