Makro online is ****ming me order MAK***

On May25, 2024 I bought large number of tissues on makro online costing R5420 order MAK***, a week later my order was not yet delivered so I called them to cancel the order. After a month of waiting for refund, I got a notification from makro online saying “A parcel has been delivered for order MAK***” I immediately called them for clarity as the order was cancelled and the reply by saying will investigate. Since then, I called them frequency but no movement from them. On the Jul15, 2024 I got an email from makro care that read “[Request received] MAK*** - MP*** Khang Tshabalala (Makro Care) Jul 15, 2024, 1:15 PM to me ##- Please type your reply above this line -## Your request (***) has been responded to by our support staff. To add additional comments, reply to this email. Khang Tshabalala (Makro) Jul 15, 2024, 13:15 GMT+2 Good day, Kagiso. We hope this email finds you well. We have escalated the query to the courier company so we can find out where the order was delivered. We would like to apologize for the unfortunate delivery experience and inconvenience caused. We appreciate your business and would like to continue servicing you as a customer.” Since then, I heard nothing from makro. Today Aug12, 2024 I called makro for the feedback asking for Khang Tshabalala as is the one who’s signed for this case and they said he/she’s in the meeting, but she didn’t get any reply from the courier company, then the lady who I was speaking with on the phone change the tone and say the courier company send a screen shot of proof of delivery. This order has never been delivered to me. I am visiting their head office tomorrow in Sandton and if the can't help me I am open a case against them tomorrow.