Makro Online is leagues behind competitors - do not use them

Recently I gave positive feedback regarding delivery from Makro on a fridge bought on Makro online. I then bought some chairs from them. 4 chairs in 2 boxes. 2 were brand new, 2 were 2nd hand in a lumpy box with no internal packaging on the chairs. I logged the return immediately. I have to advise everyone, if you have returns with Makro Online it will be an absolute nightmare. You have to wait days and days. Zero communication. They will ask you to pack and label a box and you will have to rush off to dispatch the parcel because the courier company gives you absolutely no notice when they will arrive. I got off the phone with Makro now who say they are waiting for return department and their 3rd party who supp**** the chairs to give me feedback. What feedback? I took pictures of the disgusting parcel when i received it and sent it to them. I have asked for replacement chairs. Why can you not just send replacement chairs when you pick up. Absolute worst online experience. They have a long way to go to compete online. i still don't have my chairs 10 days after logging a return. more than 2 weeks after ordering.