Makro online is just the worst.

It is shocking how long Makro takes to respond to emails or just general customer service. I had placed an online order and cancelled it the same day. As per the email I received from Makro, I could cancel my order via email as their online ordering service is so antiquated that you can't cancel your order online. I called them four days later, and they said my order was ready for collection. I referred to my email, and they asked me to send them all the information they needed. Did that and then get an additional email to provide it again? It is now five days later (Ten in total), and I have not feedback and no payment. Worst service ever!