MAKRO ONLINE IS *********** & DYSFUNCTIONAL!!!!

Makro Online has the most *********** and dysfunctional call centres for customer service. I placed an order on 9 August 2019 ref MAK*** and cancelled 2 days later when Takealot offered the same product 20% cheaper. I was then told to speak to a store manager in Makro Woodmead for price matching. After waiting 2 days, he told me that he could not match the price as it came from a 3rd party supplier.! I’ve also been told on Tuesday the 13 the that the order has been cancelled and that they will process the refund. I called back on Thursday to confirm if they’ve captured the refund and was advised that’s it’s in process. I called today the 19 August just to be told that the order is out for delivery and it hasn’t been cancelled. The call centre lady was adamant to put me through to her supervisor. Needless to say after painstakingly taking all my information, I didn’t get to speak to him!

Over R4000 is due to me. In the interim of alll this happening, I ordered the same product from Takealot. Service was super and I already received the product.

Rather use them or Amazon for a hassle online shopping experience.