Makro Online is dysfunctional and unreliable

<p>I purchased a few items in the Black Friday sale from Makro Online. At first had issues with payment but on retrying message appeared on my screen stating "Payment Successful". I immediatley received an sms thanking me for my order and was given a reference number. I also received an email stating that my order will be processed as soon as my payment has been validated. </p> <p> </p> <p>A few days later when i heard nothing from Makro I logged onto my Makro account to track the order progress. No information appeared for the order. I then checked my bank statement and saw that the money was not taken from my account.</p> <p> </p> <p>I then emailed the Makro customer care with my problem. I received an email stating that my problem was being escalated to the online customer care. </p> <p> </p> <p>I have not received any feedback from them since. Included in my order was bikes for my kids. I promised them that the bikes would arrive within a week... only for the Makro website to be dysfunctional. Had I known the online store was so unreliable i would have rather gone in store to purchase what I wanted.</p> <p> </p> <p>After making my purchase I informed all my colleagues about how great Makro Online is. I even encouraged those who are wary of online purchases to visit the Makro site and check it out. Only to prove them correct that online purchases cannot be trusted.</p> <p> </p> <p>My kids keep asking about when their bikes are arriving. What do I tell them Makro? That you have an *********** online store that did not process my order?</p> <p> </p> <p>I will definitely not recommend your online store again!!!</p>