Makro online is dissapointing!!!

I placed an order with Makro on the 30th of November, with delivery promised by the 4th of December. However, my order was split into two, with one part handled by ValueExpress. I was informed that ValueExpress was facing delays due to a high influx of Black Friday orders, which I understand.

To assist with the situation, I contacted Makro multiple times to request a change to in-store pickup, as the couriers were clearly facing challenges. I even reached out via WhatsApp, where someone shared a screenshot showing that the orders were not yet being shipped but were only packed. This contradicted other updates I received, creating even more confusion.

I also contacted both ValueExpress and Courier Guy directly. Courier Guy informed me there was no shipping record, and when I provided the waybill tracking number, they stated the shipment was canceled. ValueExpress confirmed there was no movement on the waybill number provided.

This has been a frustrating experience. The store I’m referring to is Makro Wonderboom. If the couriers cannot fulfill the deliveries, Makro should take full responsibility and ensure customers receive their orders through alternative means, such as facilitating in-store pickup. The lack of communication and accountability is disappointing.