MA
Matthew A
1 reviews | Active since May 2019
30 May 2019, 14:40
Makro online is despicable!
Absolutely despicable service from Makro online. I purchased a white noise maker for delivery in Johannesburg in March. Online i am told it was delivered to a "Johannes" even though the delivery instructions where to a "Nicky". On follow up i have received the same reply 6 times saying my query has been escalated. I am not sure what type of business set up they have as the only follow up is Makro phoning Nicky (4 times) and asking if she knows a "Johannes". I have asked for a refund for the last 6 weeks now and i am yet to receive either the refund nor the parcel. What is my next step? They happy to take your money ut not produce the service paid for.. Seriously irate.
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Matthew A's updateReviewer Update
25 Jun 2019, 10:44So even after the above reply and a subsequent email (30/05/2019) from a Otsiele Boikanyo indicating that i would receive a full refund i am yet to receive any refund. I have emailed 3 times in the last 3 weeks and i too received zero feedback on the matter. This is beyond frustrating!!! Makro wake up!
MA
Matthew A's update25 Jun 2019, 10:44
Reviewer Update
So even after the above reply and a subsequent email (30/05/2019) from a Otsiele Boikanyo indicating that i would receive a full refund i am yet to receive any refund. I have emailed 3 times in the last 3 weeks and i too received zero feedback on the matter. This is beyond frustrating!!! Makro wake up!