Makro online is commerce is Pathetic

Soooo, again with no communication from makro ( and except for the one private repo se received here in hellopeter) I am still struggling…. They do not contact me and all communication has been initiated by me.. to date they have been sending courier guy to collect the package over the festive season , if they arranged with me then they would of discovered I was away, anyways they eventually collected last week, called them yesterday and they said they are processing the return… Now for the kicker, courier guy delivered a package this morning and to my surprise it was the original package they collected stating they couldn’t get hold of the person that requested the collection thus returning it to me… my word… this is the most useless interaction I have ever had… all I wanted was the correct item delivered and now a month later with this pathetic service I am back at square one. Makro, you have lost me as a client now. Your service is nothing to boast about.