DM
Dineo M
1 reviews | Active since May 2017
12 Dec 2025, 00:57
MAKRO Online is an unacceptable inconvenience. Don’t do it.
I made an online purchase. 24 hours later I’m told that my order hasn’t been placed. I called the call centre twice requesting assistance with getting my order through or a refund. Anyone who wants to order online from MAKRO, please don’t. You will regret it. You will have to do admin that will waste your time, defeating the purpose of buying online (convenience). MAKRO online shopping is a flop. Their online portal states, “Sorry, we're unable to place your order. If money was debited, we will automatically initiate a refund shortly”. It’s a lie. I’m going for 48 hours without an order or refund. I urgently need the product but MAKRO doesn’t care. Imagine in 2025 MAKRO fumbling with basic online orders 😡
Helpful (0)
Replies (4)0
Replies (4)DM
Dineo M's updateReviewer Update
12 Dec 2025, 17:14Why do you want my ID?
I’ve already sent you proof of payment.
You are inconveniencing me.
I don’t understand why you want my ID. I don’t trust MAKRO enough to provide you with a copy of my ID.
When I made an online purchase nothing was mentioned about ID requirements. I refuse to provide my ID copy. This is my right. Just do your part, check your account for the money I paid.
I’ve already sent you proof of payment.
You are inconveniencing me.
I don’t understand why you want my ID. I don’t trust MAKRO enough to provide you with a copy of my ID.
When I made an online purchase nothing was mentioned about ID requirements. I refuse to provide my ID copy. This is my right. Just do your part, check your account for the money I paid.
DM
Dineo M's update12 Dec 2025, 17:14
Reviewer Update
Why do you want my ID?
I’ve already sent you proof of payment.
You are inconveniencing me.
I don’t understand why you want my ID. I don’t trust MAKRO enough to provide you with a copy of my ID.
When I made an online purchase nothing was mentioned about ID requirements. I refuse to provide my ID copy. This is my right. Just do your part, check your account for the money I paid.
I’ve already sent you proof of payment.
You are inconveniencing me.
I don’t understand why you want my ID. I don’t trust MAKRO enough to provide you with a copy of my ID.
When I made an online purchase nothing was mentioned about ID requirements. I refuse to provide my ID copy. This is my right. Just do your part, check your account for the money I paid.
DM
Dineo M's updateReviewer Update
13 Dec 2025, 09:43I will escalate the matter to consumer protection. I refuse to forward my ID and you are choosing to disregard my choice. I paid and forwarded proof of payment. MAKRO has to pay back my money or deliver my product. I don’t have to do anything else. I followed everything stated on the MAKRO online portal. I actually didn’t have to even forward proof of payment because your online portal states clearly that “If money was debited, we will automatically initiate a refund shortly”. Now you want me to do admin work for you. You are unfair and bullying me. I refuse. Pay back my money. Here is my order number: OD***
DM
Dineo M's update13 Dec 2025, 09:43
Reviewer Update
I will escalate the matter to consumer protection. I refuse to forward my ID and you are choosing to disregard my choice. I paid and forwarded proof of payment. MAKRO has to pay back my money or deliver my product. I don’t have to do anything else. I followed everything stated on the MAKRO online portal. I actually didn’t have to even forward proof of payment because your online portal states clearly that “If money was debited, we will automatically initiate a refund shortly”. Now you want me to do admin work for you. You are unfair and bullying me. I refuse. Pay back my money. Here is my order number: OD***
DM
Dineo M's updateReviewer Update
13 Dec 2025, 13:58So you will keep my money. You are ****ming me because I refuse to give you my ID document.
DM
Dineo M's update13 Dec 2025, 13:58
Reviewer Update
So you will keep my money. You are ****ming me because I refuse to give you my ID document.
DM
Dineo M's updateReviewer Update
15 Dec 2025, 09:34I don’t have the required documentation. When making an online purchase I paid without issuing my ID because it was not a requirement. MAKRO failed to give me my purchased product. Why? It wasn’t and still isn’t because the product is out of stock. Now you are insisting that you want a copy of my ID because you are bullies. I want my money. You have proof of payment. You have my cell phone number. That is enough to confirm whatever nonsense you are after. I want my money. Why did you not deliver my product? What went wrong? You just want to **** the public.
DM
Dineo M's update15 Dec 2025, 09:34
Reviewer Update
I don’t have the required documentation. When making an online purchase I paid without issuing my ID because it was not a requirement. MAKRO failed to give me my purchased product. Why? It wasn’t and still isn’t because the product is out of stock. Now you are insisting that you want a copy of my ID because you are bullies. I want my money. You have proof of payment. You have my cell phone number. That is enough to confirm whatever nonsense you are after. I want my money. Why did you not deliver my product? What went wrong? You just want to **** the public.