NM
Nicole M

1 reviews | Active since Mar 2018

02 Jul 2019, 11:54

Makro Online is a waste!!

This is by far the worst place to buy things online.

Ordered a book on April. Courier guy then said he was outside my premises (by SMS) Went outside, he wasn’t there Called Makro/Courier to rearrange delivery, the driver was nowhere to be found.

Called back in May, then I was told my address was incomplete and the book never left the couriers warehouse and that they will return it to the seller. I then requested a full refund, as I then went to Takelot, to which Makro seemed okay with.

It is now 2nd July, I have not received any refund nor have I been called by the “follow up team” from Makro

I have gone from feeling dissatisfied to disrespected.

if you ever need anything online, go to Takealot, hell Amazon delivers faster, even when the items have to be checked by Customs

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Replies (1)
Makro
Makro's reply02 Jul 2019, 13:47
Official
Good day Nicole,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the delay in your refund and please be advised that we will contact our Finance Management for an urgent refund. As soon as feedback is relayed, we will contact you.

We do apologize for the inconvenience this has caused.

Kind Regards,
Makro Hellopeter Team