Makro online is a true disappointment

As a frequent online shopper, I expected the Makro online store to be a pleasure. Unfortunately this was not so, I placed on order on 10/12/2015 and still have not received delivery as of 21/12/2015. <br> Since the order was placed, I have contacted the call centre at Woodmead, the online department at Woodmead as well as the general online call centre all to receive the same pathetic response of \i will call you back"with no actual calls being made to me. 9 calls have been made to date"