MAKRO ONLINE IS A STRESS APPLICATION. BECAREFUL

STAY AWAY FROM MAKRO ONLINE I bought a few items from Makro, an air fryer, a braai stand, fire starters and a kettle. They cancelled my braai stand order and a refund was made in 48 hours if not less, then they delivered my air fryer, making the other two items pending. As soon as i received the air fryer, they sent me an email to rate their services. I did so happily knowing that i was to receive my other items. There after my other two items were cancelled because they did not have stock. I have been waiting for my refund since then. I have been in contact with their whatsapp staff, the responses are repetitive with no way forward:

"Firstly I would like to apologize for the inconvenience caused. Please note that there is no feedback as yet; however, it has been re-escalated to the relevant department for further assistance and will revert back to you once feedback is received."

"We are sorry that your experience did not match your expectations, this is not the service we pride ourselves in as a company.

We will address it to the relevant department to ensure that you never have to experience it again.

Hope the above finds you well."

" I will send the store and email regarding your query and get them to contact you"

These are the only responses i have been receiving sing last week and the week before. I've been patient enough and now i am tired. I want my money back because when i placed those orders, the items were in stock. I am livid and stressing because i needed those items urgently. Makro online needs to pick one, instore services or online services only. And i would advise them to stick to what they know. Online is not cutting it.