Makro Online is a **** and offers Bad Customer Service

I placed an order online on the 29th of August 2022, till to date I have not received my order. When I track my order, the status is Packed. I have made numerous follow ups (emails and calls) at my own expense with no luck of getting this matter resolved. All their agents say the same thing "they will refer my query to the relevant department and revert back to me but nothing happens thereafter. No one has phoned me to at least tell me why there has been a delay with my order. Now it's worse because they are no longer responding to my emails. One of the agents gave me the the Makro Crown Mines contact number, I tried calling them but you hold for +/-15 mins then they drop your call. Makro agents offer no empathy and put you on hold for too long. To resolve the problem, I would appreciate my refund urgently. This is absolutely pathetic overall customer experience. The 2 - 5 working days delivery is non-existent....****