Makro Online is a ****

I am honestly fed up, disappointed, feel cheated and am tired of contacting the Marko call centre to find out about my order. I placed an online order on 25 March 2022 and only placed this order because of their alleged claim of delivery of “5-7 working days”. The reason for me purchasing was that my old microwave was broken. It has been almost a month and still no sight of my order and I don’t have a microwave to utilise fort the past month.

I have called the call centre support number ***on numerous occasions and I seem to get the normal call centre nonsense: • No supervisor is ever able to assist or take the call. • Promises of a supervisor getting back to me that never takes place. • The normal escalation nonsense and absolutely nothing happens. • Market Place vs. Store availability which is nonsensical as your website does not make you aware of any of this but claims of delivery of “5-7 working days” regardless. • They cannot trace where my item (That I paid for a month ago is right now) but assure me that it will arrive.

I have been to Makro at least four times to purchase other items and if I knew they were so inefficient, I would have bought this instore myself. I have asked for a refund and apparently this takes up to four weeks to return to me which I feel is a disguised **** for Makro to earn interest on our money. I am now approaching Hello Peter as I informed your call centre agent on 14 April 2022 but this seem to have fallen on deaf ears.

My opinion of Makro Online is a **** as your their call centre apparently cannot trace my order but is promising to escalate, deliver or refund within four weeks. Their claim of delivery of “5-7 working days” is a complete sham. They are effectively running a **** to earn interest on consumers money by taking this and never delivering and/or able to assist, call back regarding feedback or even know where the said items are.