Makro online is a SCAAAAM and AGNES is an unprofessional online agent

I purchased 2 sets of 29 piece cast iron pots on August 13 and when i received them, they were •26 pieces instead of 29 pieces •they were smaller than the average cast iron pots. I then logged a complaint right after recieving them and asked for a refund, an assistant by the name of Nkululeko helped me through the refund request process and i was a able to complate the process. The sets were supoosed to be collected on the 21 of August, and when they weren't collected, i spoke to an assistant agent by the name of Agnes who was very eude and not willing to help, she just said to me i should wait on the courier people to contact me and that was it, no explanation regarding the pick up being postponed or an estimation whatsoever. Now im still waiting for them to pick up but there is nothing. This is highly unprofessional because i was told they would pick up in 2 to 4 days but toll today im still waiting. The mistake aas mine, makro online has shown me flames before with a kettle refund, i had to go all the way to Makro Germiston and now here i am again hoping they improved their online system i burnt myself again. Im highly disappointed and it is a mistake i am never making ever again. Im so frustrated

Should they be willing to assist, my cellphone number is ***