MAKRO ONLINE IS A PLATFORM TO **** PEOPLE!!!!

I had purchased 4 items online at Makro Germiston online on October 14 2024. The first item which was a braai stand was cancelled due to lack of stock and i received the refund in 24 hours of cancellation . Then the second item was delivered which was an airfryer. Two days later my other two items were cancelled, a Sunbeam cordless kettle and firelighters. I waited for the refund weeks went by with no feedback from Makro. I called i texted on whatsapp, all they keep telling me is that they escalating the matter. I spoke to Noluthando from their head office who called makro Germiston but the lady was rude to her. She then told her supervisor Zwelethu, who promised to get back to me the next day as Makro Germiston was not answering their phone. He still hasn't called me back with the feedback. I have all the calls i made to them on record and all their responses. Makro Germistons has highly *********** employees and i believe management should be changed because that's where the root of rotting lies. I once spoke to another lady whose name i have forgotten but have on my email, and to show how *********** and lazy the staff is, she had claimed that the refund is being processed by IT. What would IT be doing with a finance department matter? Today i texted to find out what is happening, they have not responded to me in any manner. I would never advise anyone to buy things from Makro Germiston online, or Makro online as a whole. The staff are highly *********** and refuse to do what they are paid for. MAKRO stop ****ming people using your online store as a platform to achieve your theft goals. Give me my money back! Contact me on: ***/ ***