1 reviews | Active since Oct 2019
Makro online is a pathetic, ********** joke. Disgusting service.
Absolutely disgusting service from Makro. I placed an order online which was meant to be delivered to my home within 2-5 working days after placing such order. Radio silence from Makro for 5 working days at which point I called to enquire about when I would receive my order. I was told that I would receive comms about the status of my order. More radio silence. I call again to enquire and I am told to call the Woodmead store to find out when it will be honouring my order (?????). I send an email requesting my order to be honoured which is obviously met with radio silence. This morning I follow up again and I’m told that there is no stock of my ordered AND PAID FOR item in the whole of Gauteng - I must wait until the Woodmead store restocks (no timelines given). What a joke. I obviously cancelled my order - let’s see how long it takes Makro to refund money that it took without any intention of honouring my order. I’m so disgusted.
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience this has caused you. Clarity should have been provided to you as to stock levels the soonest you placed your order and this is something we have raised with our HQ for the website to advise customers prior to making online purchases. We will use this matter as a yard stick to put preventative measures for future reference.
We will contact our Finance department to assist in this refund and as soon as we receive feedback, we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the inconvenience this has caused you. Clarity should have been provided to you as to stock levels the soonest you placed your order and this is something we have raised with our HQ for the website to advise customers prior to making online purchases. We will use this matter as a yard stick to put preventative measures for future reference.
We will contact our Finance department to assist in this refund and as soon as we receive feedback, we will contact you.
Please be advised that feedback is to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Kindly be advised that our Finance department has just processed your refund. You will receive an email with Proof of Refund shortly and we ask that you kindly allow for 2 - 5 working days for the refund to reflect in your account.
Should you need any further assistance in this regard, please do not hesitate to respond on this post.
Have a lovely day further.
Kind Regards,
Makro Hellopeter Team
Kindly be advised that our Finance department has just processed your refund. You will receive an email with Proof of Refund shortly and we ask that you kindly allow for 2 - 5 working days for the refund to reflect in your account.
Should you need any further assistance in this regard, please do not hesitate to respond on this post.
Have a lovely day further.
Kind Regards,
Makro Hellopeter Team