1 reviews | Active since Aug 2023
Makro Online Is a Nightmare – Second Time Being Let Down!
I purchased a Defy tumble dryer via the Makro app on 26 July 2025, and the delivery date was set for 31 July 2025. Today has ended — no delivery, no communication, no update. The app still shows "Ready to Ship", which clearly means nothing.
What makes this worse is that this is not the first time Makro has failed me like this. I’ve experienced the same delayed delivery and complete silence from them before. I gave them the benefit of the doubt and made another purchase — big mistake.
Makro’s online service is absolutely appalling. There is zero customer communication, the tracking on the app is misleading, and their delivery process is unreliable. After saving my hard-earned money to buy this machine, I’m left feeling frustrated, anxious, and angry.
I will never buy online from Makro again, and I strongly urge others to think twice before doing so. If Makro cares about its customers at all, I expect a prompt and detailed response — not a generic apology. You need to own up to this incompetence and start treating your customers with the respect they deserve.
As I stated previously, this will be the last time I purchase anything from Makro. Your handling of this matter has been nothing short of appalling. What’s even more disappointing is that you chose to respond privately rather than publicly, which clearly demonstrates a lack of accountability and a disregard for transparency in how you treat your customers.
A sincere apology should be accompanied by action and clear communication—neither of which I’ve received. Your vague and delayed response does not resolve the issue, nor does it reflect the level of service expected from a reputable retailer.
I do not accept your apology, and I will make it a point to share this experience widely so that other customers are aware of the poor service standards they can expect.
As I stated previously, this will be the last time I purchase anything from Makro. Your handling of this matter has been nothing short of appalling. What’s even more disappointing is that you chose to respond privately rather than publicly, which clearly demonstrates a lack of accountability and a disregard for transparency in how you treat your customers.
A sincere apology should be accompanied by action and clear communication—neither of which I’ve received. Your vague and delayed response does not resolve the issue, nor does it reflect the level of service expected from a reputable retailer.
I do not accept your apology, and I will make it a point to share this experience widely so that other customers are aware of the poor service standards they can expect.