1 reviews | Active since Oct 2017
Makro Online is a joke. Don't try it!
I wish there were an option for a minus star rating. What an actual circus. Your online customer care department is a joke. As a customer you have to check every item to make sure the correct pricing was applies, because guess what unlike what it says online you get charge the non-special pricing. When you call customer care they give you a BS story about how not all pricing applies on online orders BUT their system is designed to grey our and mark items that are not included as in-store only. Oh! Don't get me started on the week long battle to find out when my actual LARGE order was being delivered because it isn't 2 - 5 days. 4 Days of calls to the National Online Call Center and each one of the representatives are as clueless as the next. That's if they don't just hand up on you or never follow up. I just got a call from their call center to ask me if I ever received my order... it is 10 DAYS later and online it still says "In Progress" What an actual effing joke. Save yourself the time, money and energy and go the Takealot route if you want to place an online order, at least you'll get it delivered and have proper online support. If you can save the time, rather try in-store (In CPT the Montague Gardens branch is fantastic).
Thank you for your feedback.
We apologize for the experience you've had with you outstanding order, We take all concerns seriously and can assure you that it will be fully investigated.
I've sent your feedback to our team and the matter will be internally addressed.d.Looking forward to providing you with the service you deserve.
Once again apologies for the inconvenience caused.
Kind Regards,
Makro Hellopeter Team
Thank you for your feedback.
We apologize for the experience you've had with you outstanding order, We take all concerns seriously and can assure you that it will be fully investigated.
I've sent your feedback to our team and the matter will be internally addressed.d.Looking forward to providing you with the service you deserve.
Once again apologies for the inconvenience caused.
Kind Regards,
Makro Hellopeter Team
