MAKRO ONLINE IS A JOKE

Item: Makro
Rating: 1
Author: Madeleine M

Still waiting for feedback since 24 July 2020.They promised feedback on Hellopeter on the 28th of August... Nothing yet... They decided to ignore me. Today alone I phoned 5 times and 5 times I get I different story. Store and headoffice is both trying to shift the blame between them... Headoffice told me they fixed the order on their side I must sort it out with Alberton Makro stores. Store say I must phone headoffice because they have not approve my correction yet, when I phone the call centre later I was told nothing was done.....DONT BUY FROM THEM

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Replies (1)

Makro's replyOfficial

01 Sept 2020, 08:48

Good day Madeleine,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply01 Sept 2020, 08:48

Official