MAKRO ONLINE IS A ****!!!!!!!!! I WANT MY MONEY BACK IMMEDIATELY

I wrote a review on makro Germiston online about three weeks ago and they called me to tell me that my case has been escalated to the IT department, i still don't understand what IT has to do with my refund but i let it slide. Then i got another call where they requested i send them my banking details so that they can process my refund, i did that, till today they keep escalating the matter to the "right department". This morning i sent them a message and this is the response i got "Firstly, I would like to apologize for the delay and such an inconvenience this has caused. Unfortunately, there's no feedback since the last escalation however, I have re escalated to the relevant department to assist further". It's almost a month now but I am not getting anywhere with them. Clearly they just want to eat my money and never refund me. Makro online is a **** and the staff has shown incompetence and lack of knowledge of their job description. They have zero customer service skills and they are ******. What excuse will i get this time? I want my money and i want it immediately because I didn't ask Makro to lend it to me, it is money i paid to them for items they later had no stock on. Stop being ******* and give me my money back!!!!!!!!