AS
Adele S
1 reviews | Active since Apr 2020
25 Sept 2024, 07:52
Makro online is a hoax
It has almost been a month since I bought an item on Makro Online. I logged a return within an hour of receiving the item requesting a return and refund. It has been a month and they are not responding to my emails asking them to collect it. They are unresponsive and the worst customer service I have encountered in a very long time. Stay away from Makro Online.
Helpful (0)
Replies (1)0
Replies (1)AS
Adele S's updateReviewer Update
25 Sept 2024, 16:05Hi, thank you for acknowledging and replying to me.
Zanele reached out to me today saying she will get in touch with the courier. I will give Makro 2 business days to facilitate the collection.
I keep on offering to take the hob in to Makro Strubensvalley which is 2 minutes away from me but it seems to not be an option. My parents have been without a hob for 28 days and are unable to cook.
What I thought would take a week maximum, is taking a month which I really feel is unacceptable.
Makro should knock on TakeAlot's door to see how refunds are done. I feel that in 2024, it cannot be this difficult to exchange an item.
This is the last time I ordered from Makro and will rather spend more money elsewhere. I really badly just want the hob to be collected and refunded the R2 999.00 so that I can drive to Hirsch's or Tafelberg Furnishers and go buy a new hob.
Zanele reached out to me today saying she will get in touch with the courier. I will give Makro 2 business days to facilitate the collection.
I keep on offering to take the hob in to Makro Strubensvalley which is 2 minutes away from me but it seems to not be an option. My parents have been without a hob for 28 days and are unable to cook.
What I thought would take a week maximum, is taking a month which I really feel is unacceptable.
Makro should knock on TakeAlot's door to see how refunds are done. I feel that in 2024, it cannot be this difficult to exchange an item.
This is the last time I ordered from Makro and will rather spend more money elsewhere. I really badly just want the hob to be collected and refunded the R2 999.00 so that I can drive to Hirsch's or Tafelberg Furnishers and go buy a new hob.
AS
Adele S's update25 Sept 2024, 16:05
Reviewer Update
Hi, thank you for acknowledging and replying to me.
Zanele reached out to me today saying she will get in touch with the courier. I will give Makro 2 business days to facilitate the collection.
I keep on offering to take the hob in to Makro Strubensvalley which is 2 minutes away from me but it seems to not be an option. My parents have been without a hob for 28 days and are unable to cook.
What I thought would take a week maximum, is taking a month which I really feel is unacceptable.
Makro should knock on TakeAlot's door to see how refunds are done. I feel that in 2024, it cannot be this difficult to exchange an item.
This is the last time I ordered from Makro and will rather spend more money elsewhere. I really badly just want the hob to be collected and refunded the R2 999.00 so that I can drive to Hirsch's or Tafelberg Furnishers and go buy a new hob.
Zanele reached out to me today saying she will get in touch with the courier. I will give Makro 2 business days to facilitate the collection.
I keep on offering to take the hob in to Makro Strubensvalley which is 2 minutes away from me but it seems to not be an option. My parents have been without a hob for 28 days and are unable to cook.
What I thought would take a week maximum, is taking a month which I really feel is unacceptable.
Makro should knock on TakeAlot's door to see how refunds are done. I feel that in 2024, it cannot be this difficult to exchange an item.
This is the last time I ordered from Makro and will rather spend more money elsewhere. I really badly just want the hob to be collected and refunded the R2 999.00 so that I can drive to Hirsch's or Tafelberg Furnishers and go buy a new hob.